Dispute Resolution
In the unlikely event where you discover any error and decides to initiate investigation, you may request the Credit Bureau to initiate an Error Investigation by completing the Dispute Resolution Form within thirty (30) days from the Report Date.
How do I correct errors found in my credit report?
Upon receiving your SIR, you are advised to make sure that the information in your report is correct and up to date. If you believe there is an error in your report, you may register your dispute by following these steps:
1
Support your case
Gather account statements and other documents related to your credit accounts in order to prove your claim.
2
Contact the relevant institution
Seek clarification and guidance from the relevant institution about the error and its rectification. In most cases, they should be able to attend and address the discrepancy.
3
Register your dispute
In the unlikely event that your financial institutions are unable to address the issue and you wish the issue to be investigated, you may register a dispute to the Credit Bureau by completing and submitting the Dispute Resolution Form below:
Submit the completed form to Credit Bureau Customer Service Counter.
Counter Hours:
Monday to Thursday
8.00 am - 11.30 am
2.00 pm - 4.30 pm
Friday
8.15 am - 11.00 am
Closed in the afternoon
Address
Credit BureauFinancial infrastructure
Monetary Operations/Development and International
Brunei Darussalam Central Bank
Level 7, Ministry of Finance and Economy Building
Commonwealth Drive
Bandar Seri Begawan
BB3910
Brunei Darussalam
Note: The Credit Bureau will only facilitate the investigation of the dispute with your respective financial institutions. As the financial institutions are the data provider to your personal information, depending on their feedback and input, it will take up to 2 to 4 weeks to resolve the dispute.
The Credit Bureau is not responsible for correcting wrong data as it only collects the information from all the data providers and consolidates it into a single report. The Credit Bureau does not add or modify any information. Therefore, any inaccurate data should be corrected by the data providers themselves.